Today, I was feeling a little impatient. So, I called the surgeon's office. I was put on hold for 8 minutes. Then, I was told they could not find the referral. I was questioned about my insurance. It turns out they do not accept my Medicaid HMO. If I'm able to switch to Aetna, there won't be a problem. However, I read you can only switch if a major life change, such as marriage, is happening. So, I have to find a doctor who accepts WVFamilyHealth. I'm kinda down about it. After hearing and reading all this hype about him and his staff, I was really looking forward to becoming a patient. I am anxious to get this started.