Stupid United Airlines! - ThinnerTimes

Godsblessedme · 05-20-2008, 02:28 PM

OMG i'm so pissed! Yesterday i bought my and the kids airline tickets to OKC well today i found a better deal so i cancelled them and the stupid India, woman who barely spoke english for (UNITED Airlines!!!) told me my money would be back in my account in 1-2 minutes.... So ok sure cancel them, come to find out it'll take 7 business days to get back in my account! Now i lost out on the other great deal i had! i'm livid. United couldnt even put the tickets back into effect unless i paid another 650$ i'm so p'vd at them and spoke to the supervisor, who also barely spoke english! i'm beyond livid and now may have screwed myself right out of a trip. (well hopfully not really because i will buy them again when they refund the $) but God bless america! what is wrong with united before they go telling people when they'll get there refund back they need to take a lesson in ENGLISH! i'm just livid at them and wish i could talk to an American United agent but every time i call i get the overseas people. I'm 1/2 tempted to drive to the airport and talk to a supervisor there! grrrrrr stupid !

Jeanie · 05-20-2008, 02:51 PM

And they wonder why no wants to fly with them. It's funny it takes 7 days to refund your money but it took what a few hours to take it. Blows me away when companies do that.

Godsblessedme · 05-20-2008, 05:10 PM

didnt even take a few hours for them to get it, they instantly took it out of my account

JumboJulie · 05-20-2008, 05:35 PM

It just might be worth it for you to drive over there. I have discovered that you get much better results when talking with someone in person. You might even get a better deal than you imagined ...
(NOBODY likes the wrath of an angry woman in PUBLIC!)

Good Luck Deb!

ladytonya · 05-20-2008, 09:35 PM

I would drive to the airport and talk to someone in person. Like Julie said, NOBODY likes to deal with a pissed off woman! LOL!

It always amazes me how it takes 2 seconds for them to take money out of your account but 7+ days to refund it. There is no way that they shouldn't be able to give you an instant credit just like they can debit you instantly. I have NEVER understood this! Good luck with getting your money back and getting your trip booked!

princesse · 05-20-2008, 11:56 PM

Quote:

Originally Posted by Godsblessedme

OMG i'm so pissed! Yesterday i bought my and the kids airline tickets to OKC well today i found a better deal so i cancelled them and the stupid India, woman who barely spoke english for (UNITED Airlines!!!) told me my money would be back in my account in 1-2 minutes.... So ok sure cancel them, come to find out it'll take 7 business days to get back in my account! Now i lost out on the other great deal i had! i'm livid. United couldnt even put the tickets back into effect unless i paid another 650$ i'm so p'vd at them and spoke to the supervisor, who also barely spoke english! i'm beyond livid and now may have screwed myself right out of a trip. (well hopfully not really because i will buy them again when they refund the $) but God bless america! what is wrong with united before they go telling people when they'll get there refund back they need to take a lesson in ENGLISH! i'm just livid at them and wish i could talk to an American United agent but every time i call i get the overseas people. I'm 1/2 tempted to drive to the airport and talk to a supervisor there! grrrrrr stupid !

Hey Deb...
I get your frustration. The majority of customer service & call centers are now located in India. Imagine my bizarre frustration, when I called a customer service number here in Denmark & got a non-Danish speaking woman.

Here they go up BIG TIME in speaking Danish. I gave this broad a piece of my mind about her not speaking the language. And man, can I EVER be a bitch about that...

We are a country of 5.5 million, so preserving the language here is important. What about those who call these customer service lines and don't speak English? For pete's sake, at least make an effort to find one person who can speak Danish & put them on when they see it's a number from Denmark.

I dunno, man..

Godsblessedme · 05-21-2008, 09:48 AM

ok today well i checked my bank account and thank God the money is back in my account. Probably because it didnt even have time to properly go all the out that it was easy to go right back in

Anyway i made reservations on Southwest promptly

soon2bthin · 05-21-2008, 10:05 AM

Glad things worked out for you Deborah. Hope you guys have an awesome trip.