You can certainly try writing a letter to the insurance company explaining the problem. I don't know if it will work or not. There's a good chance it won't, but I would certainly try it.
Did another doctor take over the old doctor's practice? If so, they may have the records. Did you try searching for the doctor online? Even if they moved, they probably still have the records. I think legally they have to keep them for 7 years or maybe 10 years. Was the doctor affiliated with a particular hospital? If so, the hospital may have the records, or may be able to tell you where they are.
Kelly
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RNY 11/4/08
surgery/current/goal
270/147/130
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