I have United Healthcare and have had many strange things happen. At first (Aug. '07) they said I needed the 6-mo. medically supervised diet. So I started that....all the while complaining that it wasn't written in my benefits package. THEN I get a call in Nov. from my care coordinator (an RN named Faith) who says, "Guess what? We've reversed our decision about the 6-month sup. diet. You don't need to do that. We'll get you approved for surgery as soon as we have a surgery date". I'm thinking, "WHAT????!!!!"
Then I hear from my WLS clinic that this same person at United Healthcare said that they were changing this policy again after the first of the year back to the 6-mo. sup. diet. Apparently they got too much heat from having a policy that wasn't in writing that they reversed it for a month and a half and then will have it in writing for their 2008 benefits booklets.
Are you still having trouble or did you get it resolved?
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