I just wanted to update everyone on my earlier post. I sent an email to Starbucks explaining what happened to me with their sweetened soy milk. I also explained why certain medical conditions including ours prevent people from consuming sugar and why they need to inform customers that are ordering a sugarfree drink that it isn't sugarfree. I also suggested that they offer unsweetened soy milk as an alternative for people who by medical necessity or by choice are avoiding sugar.
I received a phone call today from Starbucks customer service. They thanked me for my letter, said that they were forwarding it to product development and if there were enough requests from customers for unsweetened soy milk they would add it to there product line (so write in).
The best part...they are sending me a $50 starbucks card.
See sometime it pays off to stick up for ourselves.
Mary