Lark

So to my utter despair, Cigna rejected my claim today stating that I failed to complete the 6-month of physician-supervised weight management.

The person from pre-certification told me that the notes said that I had a gap between November '08 and February '09. I went November 22nd, December 31st then February 3rd.

This is my question - does Cigna require you have weight loss each visit? Because December was my only month of gain.

This could be insurance being insurance as I have been warned that Cigna claims they don't get items when they were sent to them.

Someone please offer some guidance as I am furiously upset tonight.

Thanks.