Joy,
Might I suggest you call your insurance company back and speak to another agent? From my own personal experience, I would call one day and get an answer, and then call another day speak to a different person and get a different answer for the same question... It got to the point I wanted to speak to a supervisor. I called about a week before Surgery was to happen, and I actually had a woman tell me that My University of Michigan insurance (BC/BS) was not accepted there and that I would have to have my Surgery in Flint. I can't tell you how livid I was... Hung up the phone after saying thank you, and called and talked to another person and told the insurance company who I spoke to and what had happened. yeah, try again, please!
Best wishes that's not the case.
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Kimber~
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