I would continue asking and calling them. I wouldn't give up. If the person answering the phone is rude, get her name and ask to speak to her supervisor. There has to be a policy on "special Surgeries".
Maybe even ask her supervisor, how is the surgery classified & what it is under.
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Valerie 
Still looking for the real me & I know that I'm in there somewhere! I'm going to find her soon.
GYM RAT #106
Lap-RNY
4/23/08 ~Waiting for Insurance Approval
5/09/08 ~ Denied!!!! WTF!
5/29/08 ~ Appeal Denied! (Aetna shows NO paperwork from my doctor, so I have only been denied 1 time)
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