Do they have an online website? I know that Aetna does (my insur) and that is where I got my info from.
If I were you, I'd call and ask if they have a website (don't tell them what its for), just get the web address and go from there.
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Valerie 
Still looking for the real me & I know that I'm in there somewhere! I'm going to find her soon.
GYM RAT #106
Lap-RNY
4/23/08 ~Waiting for Insurance Approval
5/09/08 ~ Denied!!!! WTF!
5/29/08 ~ Appeal Denied! (Aetna shows NO paperwork from my doctor, so I have only been denied 1 time)
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