Sorry Jim that you never got any kind of response to your thread. Truth be known, I rarely look in the Lap Bander forums b/c there's usually not much going on (sad but true), so I just look at the new posts. AND I'm still finding my way around everything on here too.
If your aquaintance is still having problems (hopefully not by now) I'll be glad to share what it's been like for me so far.
Take Care,